Returns and Refunds Policy
On receipt of goods, you have 14 days to report a faulty, damaged or unsuitable item(s). You can do this by e-mail or by contacting our Customer Service team. A signature made against a delivery is confirmation that the goods have been received as stated on the invoice. Please do not sign for the delivery of goods unless you have carefully examined them for damage or missing products.
Should an item need to be returned it must be returned in its original packaging and in a re-saleable condition. We will arrange a convenient date with you for the faulty/damaged item(s) to be collected and returned. Once the item(s) have been returned back to us and inspected; we will either issue you with a replacement items(s) or credit your invoice account or refund the card that was originally used to place and which paid for the order. Where an item is faulty we reserve the right to first repair or replace. If this is not possible a credit may be issued.
All furniture/bulky items that are no longer required but are reported within 14 days of delivery will incur a minimum £25 collection fee as well as 15% administration and carriage return charge plus VAT.
- We are unable to accept returns of Software, Personalised Products and Made to Order items for reasons other than being faulty or where damaged upon delivery.
- All goods must be returned in the original and undamaged packaging.
For more information please see our full Terms and Conditions.