FAQs or Frequently asked questions and Questions and Answers (Q&A), are listed.
How long does delivery take?
Most of our orders are delivered within a few working days, many the next day. Some large items and furniture are delivered directly from our manufacturers and, if made to order, may take up to 8 weeks. Those items which take a little longer are clearly marked on our website.
Which courier do you use?
Parcel force and TNT, though smaller items are whisked straight to you by Royal Mail or Hermes
Will the parcel have to be signed for?
If delivered by a courier, yes – we like to know our parcel is safely in your hands. Our couriers deliver between 8am and 5pm and will require a signature for proof of delivery. If you have ordered furniture, you may be contacted directly by the manufacturer to arrange a delivery time that’s convenient to you.
What will happen if I’m not in when the courier attempts delivery?
Our courier will leave a card that includes a phone number, enabling you to contact your local depot to rearrange delivery. If a second delivery attempt is unsuccessful, the courier will return the parcel to our warehouse. In cases such as this, please contact our customer service team who will be pleased to help you further.
Can I track my order once it has been placed?
Yes. Once your order has been processed, we will e-mail you with a web reference number and a link to track your order online.
Are there any extra carriage charges for trade, export or international orders?
Sadly we’re unable to accept these types of orders online at present, as prices and delivery charges will vary (and we would hate to get it wrong!). However, for a detailed quote and a specialist Account Manager to look after your needs, please email info@bambinoplanet.co.uk
What are your procedures for returning unsuitable or faulty products?
Returning an item is easy. Simply let us know you wish to organise a return within 14 days of your delivery date. You can do this by phone or email, whichever suits you best. We will then arrange a convenient collection date to bring the item(s) back to Bambino Planet. Once processed, depending on the details of your return, either a replacement item will be fast-tracked to you or a credit raised back to your account.
How do I apply discount vouchers to my order?
Vouchers are applied at the end of your shopping experience during checkout. It’s really simple to do; once you have completed your selections and click through to pay, just pop the code into the vouchers box and hey presto, your discount will be applied.
How will you advise me if my items are out of stock?
On the email you receive from us following your order we will advise you if any items are out of stock.
How do I amend my web order if it has already been submitted?
Unfortunately you aren’t personally able to amend your order. However, contact us via email as soon as possible after submission to sales@bambinoplanet.co.uk with your name, web reference and request, and we will be able to help you.
I do not have a current account with you. Can I still order?
Yes, you can either use our quick and easy registration section or utilise our guest checkout facility which enables you to purchase and pay by card without the need for registration.
Does the website use cookies?
Yes, our website uses cookies to help us improve our website and your experience of shopping with us. Cookies let us know when you have returned to our store, so we can help you find what you need. They could automatically complete some of the forms you have filled in before (if you’ve enabled them in your browser settings). They also tell us how visitors browse our website (but this information is anonymous, so we don’t know it’s you). Best of all, our cookies have zero impact on your waistline!
What if I still have a query?
If these questions have not answered your query, please contact us via your prefered method.